Privacy Policy
Serene Orient respects your privacy. We collect only the information needed to process orders, provide customer support, improve your shopping experience, and communicate with you about your purchases or account.
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- We may collect your name, email address, phone number, shipping address, billing details, order history, and messages sent through our contact form.
- Payment information is handled by secure third-party payment providers. Serene Orient does not store full card numbers or PayPal login details.
- We may share necessary order information with payment processors, shipping carriers, email service providers, fraud-prevention tools, and website service providers.
- We do not sell your personal information.
- You may request access, correction, or deletion of your personal data where applicable by contacting support@sereneorient.com.
Terms of Service
By using this website, you agree to browse and purchase from Serene Orient responsibly. Product descriptions are provided for cultural, lifestyle, and personal ritual purposes only.
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- Prices, availability, and product details may change without notice.
- Orders are subject to payment authorization, address verification, inventory availability, and fraud-prevention review.
- We may cancel or refund an order if payment cannot be verified, the item is unavailable, or the order appears fraudulent or incomplete.
- Customers are responsible for providing accurate contact, shipping, and billing information at checkout.
- Our products are not intended to diagnose, treat, or cure any condition.
- Any Five Elements reading or related cultural content is for entertainment, cultural, and reflective purposes only.
Shipping Policy
Orders are prepared with care and shipped to the address provided at checkout. Shipping is free on orders of $59 or more. Orders under $59 are charged a flat shipping fee of $5.99.
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- Orders are usually processed within 2-5 business days after payment is confirmed.
- Standard delivery usually takes 7-15 business days after your order has shipped. Delivery times may vary depending on destination, local carriers, customs processing, weather, holidays, and other conditions outside our control.
- Shipping is free on orders of $59 or more. Orders under $59 are charged a flat shipping fee of $5.99 at checkout.
- Tracking details are sent by email when available.
- Serene Orient covers applicable customs duties and import taxes for your order. If a carrier or customs office contacts you about additional charges, please contact support@sereneorient.com before making any payment.
- Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses.
- If your order is significantly delayed, damaged, or missing, please contact support@sereneorient.com with your order number.
Return & Refund Policy
We accept eligible returns within 30 days of delivery for unused items in their original condition and packaging.
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- Proof of purchase is required for all returns, exchanges, and refunds.
- Items must be unused, undamaged, and returned in their original packaging.
- Original shipping fees, gift wrapping, and additional service fees are non-refundable.
- Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
- If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the issue.
- Approved refunds are issued to the original payment method after the returned item is received and inspected.
Cookie Policy
We may use cookies and similar technologies to remember preferences, support cart functionality, analyze site performance, and improve the shopping journey.
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- Essential cookies help the website and cart function properly.
- Analytics cookies help us understand how visitors use the site.
- You can adjust cookie settings in your browser at any time.