Support
How Can We Help?
Find answers to common questions about orders, shipping, returns, and our Five Elements products.
Shipping
Free shipping on orders over $69. Standard delivery takes 10-15 business days, and express delivery takes 6-8 business days.
Contact
Reach us at [email protected] or use the contact form below. We respond within 24 hours.
Returns
15-day hassle-free returns. Items must be unused and in original packaging for a full refund.
Frequently Asked Questions
Each of our products is curated according to the Wu Xing (Five Elements) system: Wood, Fire, Earth, Metal, and Water. We select materials, colors, and forms that align with specific elemental energies, helping you bring balance and intention to your daily rituals. Our BaZi calculator can help you discover your dominant element.
Use our free BaZi Calculator on the Five Elements page. Enter your birth date and time, and our system will calculate your elemental blueprint based on Chinese metaphysics. You'll receive personalized product recommendations aligned with your dominant element.
We offer cone incense, stick incense, and raw resins (agarwood, sandalwood, frankincense). Our blends are hand-rolled using traditional Chinese methods with no synthetic fragrances. Each blend is mapped to its corresponding elemental energy.
Jade is durable but benefits from gentle care. Clean with warm water and a soft cloth. Avoid harsh chemicals, ultrasonic cleaners, and prolonged sun exposure. Store separately from harder gemstones to prevent scratches. With regular wear, jade develops a beautiful patina that deepens over time.
Yes, we ship to over 40 countries worldwide. Standard delivery takes 10-15 business days, and express delivery takes 6-8 business days when available. International orders may be subject to VAT/GST, import duties, taxes, customs fees, or carrier handling fees depending on your destination country. These charges are not included unless clearly stated at checkout and are the recipient's responsibility. Customs clearance may cause delays beyond our estimated delivery time.
Absolutely. We offer a 15-day return window for unused items in their original packaging. To initiate a return, contact us at [email protected] with your order number. Refunds are processed within 5-7 business days of receiving the returned item.
Contact Us
Can't find what you're looking for? Send us a message and our team will get back to you within 24 hours.
