Privacy Policy

Serene Orient ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

Information You Provide

We collect information you voluntarily provide when creating an account, placing an order, or contacting us, including your name, email address, shipping address, phone number, and payment information.

Information Collected Automatically

When you visit our site, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us improve your shopping experience.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalize content. See our Cookies Policy for details.

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send marketing emails (only with your consent — you can unsubscribe anytime)
• Improve our website, products, and services
• Prevent fraud and ensure the security of our platform

Information Sharing

We do not sell your personal information. We share data only with trusted service providers who help us operate our business (payment processors, shipping carriers, email services), and only to the extent necessary for them to perform their services.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can manage your account settings, unsubscribe from marketing emails, or contact us at support@sereneorient.com to exercise these rights. We will respond within 30 days.

Data Security

We use industry-standard encryption (SSL/TLS) to protect your data during transmission and storage. Payment information is processed through PCI-compliant payment processors and is never stored on our servers.

Contact

For privacy-related questions or requests, email us at support@sereneorient.com.